Maths Magician Online Safety Policy
Version: 2.0
Last review date: 10 July 2026
1. Purpose and scope of this policy
1.1
Maths Magician is committed to providing a safe, secure and positive online learning environment for all students, parents and tutors.
1.2
This policy explains how Maths Magician promotes online safety whilst delivering one-to-one tuition, providing access to the online learning platform and operating the Parent Portal.
1.3
The objectives of this policy are:
to safeguard all members of the Maths Magician community whilst using online services;
to promote responsible and respectful online behaviour;
to provide clear procedures for reporting and responding to online safety concerns;
to ensure tutors, students and parents understand their responsibilities.
1.4
This policy applies to all students, parents, tutors and any other authorised users of Maths Magician services.
2. Online safety principles
2.1
Maths Magician believes that every student has the right to learn safely in an online environment.
2.2
Online learning should be respectful, supportive and free from bullying, harassment or abuse.
2.3
All users are expected to behave appropriately and respectfully when using any Maths Magician service.
2.4
Online safety is a shared responsibility between Maths Magician, tutors, students and parents.
3. Online risks
Maths Magician recognises two primary categories of online risk.
3.1 Contact
Being subjected to harmful, inappropriate or unwanted online communication.
3.2 Conduct
Behaviour by a user that may cause harm, distress or disruption to another person.
4. Roles and responsibilities
Tutors
Tutors will:
4.1
Maintain up-to-date knowledge of online safety guidance and best practice.
4.2
Implement this policy consistently.
4.3
Maintain appropriate professional boundaries at all times.
4.4
Use only approved Maths Magician communication channels wherever reasonably possible.
4.5
Record all online safety concerns in the Online Safety Log.
4.6
Respond appropriately to any safeguarding or online safety concern.
Students
Students must:
4.7
Behave respectfully towards tutors and other users.
4.8
Keep their account credentials secure.
4.9
Not share their Maths Magician account with any other person.
4.10
Report any inappropriate behaviour or online safety concern to their tutor or parent as soon as possible.
Parents
Parents are encouraged to:
4.11
Support their child in using online services safely.
4.12
Report any concerns regarding inappropriate behaviour or online safety to Maths Magician without delay.
4.13
Monitor their child’s use of the online learning platform where appropriate.
5. Online Safety Log
5.1
Maths Magician maintains an Online Safety Log recording all online safety incidents.
5.2
The log records:
low-level concerns;
inappropriate behaviour;
safeguarding concerns;
actions taken;
outcomes.
5.3
Maintaining this record enables patterns of behaviour to be identified and appropriate action to be taken where necessary.
6. Online learning platforms
Maths Magician currently delivers services through a number of secure online systems including, but not limited to:
Moodle
Pencil Spaces
Email
Parent Portal
This list may change as technology develops.
7. Pencil Spaces
7.1
Pencil Spaces is used to deliver live one-to-one tuition sessions.
7.2
Students are expected to behave respectfully throughout every lesson.
7.3
Use of a camera is optional but encouraged where it enhances communication and learning.
7.4
If inappropriate behaviour occurs, the tutor will determine the seriousness of the incident and respond appropriately.
Minor incident
The tutor will deal with the behaviour during the lesson where appropriate.
The incident will be recorded within the Online Safety Log.
Parents may be informed where appropriate.
Serious incident
Where behaviour places another person at risk or significantly disrupts tuition, the tutor may immediately end the lesson.
Parents will be informed as soon as reasonably practicable.
Further tuition may be suspended whilst the matter is investigated.
Maths Magician reserves the right to terminate tuition in accordance with the Terms and Conditions.
8. Moodle and the online learning platform
8.1
The Maths Magician learning platform is intended solely for educational purposes.
8.2
Students should use the platform respectfully and appropriately.
8.3
Communication through Moodle should remain courteous and relevant to learning.
8.4
Students must not:
attempt to access another user’s account;
share login credentials;
upload inappropriate content;
misuse messaging facilities;
deliberately disrupt the learning experience of others.
8.5
Parents using the Parent Portal are expected to communicate respectfully with tutors at all times.
9. Online behaviour
Where inappropriate behaviour occurs, Maths Magician will determine an appropriate response based upon the seriousness of the incident.
Possible actions include:
9.1
Providing guidance and reminding the student of expected behaviour.
9.2
Recording the incident within the Online Safety Log.
9.3
Informing parents or carers.
9.4
Temporarily restricting access to parts of the online learning platform.
9.5
Suspending tuition whilst concerns are investigated.
9.6
Terminating access to Maths Magician services where behaviour is considered sufficiently serious.
10. Passwords and account security
10.1
Each account is intended solely for the named user.
10.2
Passwords should be kept confidential and should not be shared.
10.3
Users should notify Maths Magician immediately if they believe their account has been compromised.
11. Reporting concerns
11.1
Any online safety concern should be reported to Maths Magician as soon as possible.
11.2
Where a safeguarding concern exists, the procedures detailed within the Safeguarding and Child Protection Policy will be followed.
12. Related documents
This policy should be read alongside:
Terms and Conditions
Safeguarding and Child Protection Policy
Privacy Policy
Parent Portal Guidance (where applicable)
13. Review of this policy
13.1
This policy will be reviewed annually or sooner if legislation, guidance or the services provided by Maths Magician change.
13.2
Maths Magician reserves the right to amend this policy from time to time. Updated versions will be published on the Maths Magician website and learning platform.