Privacy policy
1 - Our contact details
Maths Magician
clareknight@mathsmagician.onmicrosoft.com
2 - Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. (1/3/24)
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3 - The type of personal information we collect
We currently collect and process the following information:
Identity data
Includes first name, last name, your child’s name, your child’s school year. We collect this information from you at the start of tutoring or when changes have been made.
Contact data
Includes email address and telephone numbers.
Financial data
Includes bank details and payment card details.
Transaction data
Includes details and payments to and from you.
Technical data
Includes login data.
Profile data
Includes purchases or orders made by you, your preferences, feedback and survey responses.
Usage data
Includes how you use our website, products and services.
Marketing and communication data
Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
4 - How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To manage our relationship with you.
To manage, process and deliver our tuition services.
To manage financial obligations.
To send you marketing about our new products or services.
We also receive personal information indirectly, from the following sources:
Automated technologies or interactions: As you interact with our website and apps, we may automatically collect technical data about your browsing actions and patterns. We collect the information using cookies and other similar technology.
We use the information that you have given us in order":
to contact you regarding your child and tuition.
to improve Maths Magician.
to ensure we deliver a good service.
we may periodically send promotional newsletters or emails about our work or other information which we think you may find interesting using the email address which you have provided.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent, You are able to remove your consent at any time. You can do this by contacting clareknight@mathsmagician.onmicrosoft.com.
We have a contractual obligation.
We have a legal obligation
We have a legitimate interest.
5 - How we store your information
Your information is securely stored.
We will retain your personal data for as long as necessary to fulfil the purposes we collected it. To consider the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes though other means, and the applicable legal, regulatory, tax, accounting or other requirements.
6 - Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right of rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at clareknight@mathsmagician.onmicrosoft.com if you wish to make a request.
7 - How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at clareknight@mathsmagician.onmicrosoft.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number 0303 123 1113
ICO website: https://www.ico.org.uk